Refund policy

10-day Exchange Window

You have 10 days from the date your order is delivered to request a size or product exchange. Exchanges depend on current stock availability. You must contact our support team before sending any item back; parcels returned without prior approval are not accepted.

Condition required for exchanges

To qualify for an exchange, your gear or apparel must be:

  1. Unused, unwashed, and never worn in a workout.

  2. Free of sweat, deodorant, chalk marks, pet hair, or scents.

  3. In its original packaging with all factory tags, labels, and accessories still attached.

Trying on lifting gear and gym apparel at home

Used training gear cannot be returned or exchanged. Before taking a weightlifting belt, knee or elbow sleeves, wrist wraps, lifting straps, or compression wear to the gym, test the fit indoors over clean, dry clothing. Keep the boxes, bags, and hang tags intact until you are sure the size works for your lifts.

Non-returnable and final sale items

Discounted items, sale promotions, and closeout gear are final sale. They cannot be returned or exchanged for a different size or style. Used items, items missing their original packaging, and requests made more than 10 days after delivery are also ineligible.

Faulty, damaged, or wrong items

If your order arrives with a manufacturing defect, transit damage, or the wrong item or size, message us within 48 hours of delivery on WhatsApp at +971 55 395 7899 or email info@hustlersonlyuae.com. Include:

  1. Your order number.

  2. A short note explaining the problem.

  3. Clear photos or a short video showing the defect, the size tag, and the original packaging.

Hold on to the original packaging while our team reviews the photos. If we sent a faulty or incorrect item, we cover the return and replacement courier costs.

How to request an exchange and return shipping costs

  1. Message us on WhatsApp at +971 55 395 7899 or email info@hustlersonlyuae.com within 10 days of delivery with your order number and the new size you want.

  2. Our team will check stock and reply with the return warehouse address and packing instructions.

  3. Pack the item securely in its original packaging and send it back via your chosen courier. We do not provide prepaid return shipping labels for size exchanges; the customer pays the return shipping fee unless the item arrived damaged or incorrect.

  4. If you need to change the replacement size on an open exchange request, message us on WhatsApp before our warehouse ships out the replacement.

Exchange processing times and refunds

Once our UAE warehouse receives and inspects your returned item, allow 5 to 7 working days for us to process and dispatch your replacement. Standard 3 to 5 working day delivery applies once the replacement ships.

Under our policy, cash or card refunds are given only when a product arrives faulty or has a verified technical issue that we cannot replace. Size changes and change-of-mind requests are handled through product exchanges or store credit. When a refund is approved for a faulty item, it is processed within 5 to 7 working days. Original shipping charges are non-refundable.

Lifetime warranty on weightlifting belts

Hustlers Only leather lever belts and leather prong belts come with a lifetime warranty against structural buckle or manufacturing failure. Normal cosmetic wear from barbell knurling, chalk, sweat, or soaking the leather in water is not covered. To make a warranty claim, message us with your order number and photos of the belt.